Overview
Grosvenor Casino Broadstairs, also recorded in various directories and regulatory records as Grosvenor Casino Thanet, operates at Unit 47, Westwood Cross, Margate Road, Broadstairs, Kent, CT10 2BF. The venue is part of the Grosvenor Casinos brand, operated by Rank Group plc, and holds active licences issued by the UK Gambling Commission under the Gambling Act 2005.
As a licensed casino operating in Great Britain, the venue is required by law and by the conditions of its UK Gambling Commission licence to carry out identity and age verification checks on customers. These checks apply both at the point of entry to the physical premises and, where applicable, in connection with any account-based or online services operated under the Grosvenor brand. This document sets out the procedures, requirements, and obligations that apply.
Legal Basis for Identity Verification
Identity verification at Grosvenor Casino Broadstairs is a legal obligation. The Gambling Act 2005 prohibits access to gambling facilities by anyone under the age of 18. The UK Gambling Commission’s Licence Conditions and Codes of Practice (LCCP) require licensed operators to implement controls that verify customer age, identity, and, where risk indicators arise, financial circumstances and source of funds.
Grosvenor Casinos Limited holds non-remote and remote casino licences with the UK Gambling Commission. Rank Interactive Ltd, trading as Grosvenor Casino, holds a separate remote casino licence. All active licences are listed on the UK Gambling Commission public register. The Broadstairs venue operates within this regulatory framework and is subject to group-wide compliance standards maintained by Rank Group plc.
Age Requirement and Entry Conditions
The minimum age for entry to the casino floor and participation in any gambling activity is 18 years. This requirement is absolute and applies to all customers regardless of the nature of their visit.
Grosvenor operates a policy of requesting proof of age from any customer who appears to be under 25. Customers who appear to be under 21 are required to produce valid photographic proof of age before admission. Customers who cannot produce satisfactory proof of age will be refused entry.
Accepted proof-of-age documents for entry include:
- Valid passport
- Full UK driving licence
- Government-issued national identity card
- Any document bearing the PASS hologram (Proof of Age Standards Scheme)
The document must contain a date of birth and a photograph. Expired documents are not accepted.
Customer Registration and Database Checks
Upon entry, customers may be checked against the Rank Group central database. This database holds registration records, including personal details, photographs, and any exclusion or barring status recorded across premises operated by Rank Group plc. If a customer record is found in the database, the relevant details and photograph are displayed and any exclusion or bar is applied accordingly.
If a customer is not already registered in the database, approved photographic identification is required before registration can be completed. Registration is a condition of access to the casino floor.
This process serves age verification and safer gambling purposes, including the management of self-exclusion arrangements and voluntary or mandatory bars.
Verification Checks - Documents and Scope
Beyond entry-level age checks, broader verification checks may be required in certain circumstances. These checks may be triggered by regulatory obligation, risk indicators, or the level of customer activity. Verification checks may cover:
- Age
- Identity
- Address
- Location
- Financial circumstances
- Source of funds
Documents That May Be Requested
The following documents may be requested as part of a verification check:
- Valid passport - proof of identity and age
- Full UK driving licence - proof of identity, age, and address
- National identity card - proof of identity and age
- Recent utility bill (last 3 months) - proof of address
- Recent bank statement (last 3 months) - proof of address or financial circumstances
- Marriage or civil partnership certificate - proof of name change
- Enrolled deed poll - proof of name change
- Decree absolute or final order - proof of name change or status
- Photograph holding open ID document - enhanced identity confirmation
Customers may be asked to provide more than one document where circumstances require it. Documents must be current, legible, and unaltered.
Online Account Verification
For customers using Grosvenor online services, a separate account verification process applies. This is managed through the Grosvenor support platform and uses a Document Uploader Service. Customers are prompted to begin the process by selecting the Start Verification option within their account area.
Online verification follows the same document categories as those listed above. Access to real-money gambling services through the online platform is suspended if verification cannot be completed satisfactorily. Any funds deposited during an unverified period are withheld until verification is resolved.
Verification may be required at account opening, at any point during the account lifecycle, or when specific thresholds or risk indicators are reached. Customers are notified when verification is required through their account or by direct communication from the operator.
Consequences of Failed or Incomplete Verification
Where a customer cannot provide satisfactory documentation:
- Entry to the casino premises will be refused
- Access to gambling services will not be granted
- Online account access will be suspended
- Deposited funds will be held pending successful verification
These measures apply regardless of whether the customer has previously been admitted or has an existing account. Verification requirements may be repeated where circumstances change or where additional due diligence is required.
Contact Information
For queries relating to identity verification at Grosvenor Casino Broadstairs, the venue can be contacted using the details below.
Address: Unit 47, Westwood Cross, Margate Road, Broadstairs, Kent, CT10 2BF, United Kingdom
Telephone: +44 (0)1843 579999
Email: [email protected]
Official website: grosvenorcasinos.com/local-casinos/thanet
For online account verification queries, customers should refer to the Grosvenor support centre at support.grosvenorcasinos.com.